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We gathered the best of our product experts’ knowledge to make sure we answer all of your questions.
Bind and Add
Connection and Preview
Account and Password
Storage and Playback
When you buy a cloud storage plan to your camera, you can enjoy
Watch any video recorded in the past 3 days when you sign up a 3-day plan, and the past 7 days when you sign up a 7-day plan, and so on so forth.
For example, if you buy a 7 days monthly storage plan on April 1st, it will expire on May 1st and stop any recording. And you can only view the most recent 7 days video.
How do I setup cloud storage?
( 1 ) On the Device interface, tap , tap the check box of the service type that you want to buy, tap Buy, and then follow the onscreen instructions to complete the purchasing. After the Cloud service is purchased, the turns to .
( 2 ) You will need to enable your alarms on your device, Take motion detection as an example, the event should be enable. Usually alarms are enabled as a default setting on the app.
( 3 ) Receives notifications from APP. Enable Imou Notifications via “Settings”->” Notifications” on your iPhone and “Me”-> “Settings”-> “Notice” on Imou APP.
( 4 ) Make sure you have a high-speed internet connection (1.5Mbps+).
Note: Video is recorded on alarm events and standard defination, there is no storage limitation.
How do I buy cloud storage for multiple cameras?
If you own four cameras and would like to subscribe cloud storage for every camera, you need to purchase a subscription for each camera.
Cloud Storage Requirements
( 1 ) High-speed internet connection (1.5Mbps+).
( 2 ) For iOS, the system version should be 7.0 or above, For Android, the system version should be 4.0 or above.
( 3 ) Make sure that your camera has the latest firmware.
If my Wi-Fi password changes, what do I need to do?
(1)If your camera is still online via Ethernet connection, you can login to the App page and change the Wi-Fi configration. (2)Please reset your camera reconfig your camera.