1. Enter \\\"Me\\\" and tap Head Portrait.

\\n

2. Tap \\\"Change\\\" in the Email part.

\\n

3. Check your email and enter the Verification Code.

\\n

4. Enter the new email and the Verification Code.

\\n

5. Enter the new email to log in.

\"},{\"title_color\":\"#333333\",\"content_color\":\"#666666\",\"title\":\"What’s the difference between cloud storage and Imou Protect?\",\"content\":\"

Imou Protect is a comprehensive service that includes Cloud Storage. Imou Protect delivers a brand new security experience with additional benefits like AI Detection, downloading SD card recordings, sharing devices with more users, security reports, and more.

\"},{\"title_color\":\"#333333\",\"content_color\":\"#666666\",\"title\":\"What will be the impact if I don't subscribe to Imou Protect? \",\"content\":\"

1. Tap to enter the \\\"Device Details\\\" page, and you can find Local Storage from the Storage Setting.

\\n

2. Choose \\\"Local Storage\\\" and tap it.

\\n

3. Tap \\\"Format\\\" so that the storage card will be formatted successfully.

\"},{\"title_color\":\"#333333\",\"content_color\":\"#666666\",\"title\":\"How do I upgrade the Imou Protect if I already subscribed to cloud storage?\",\"content\":\"

1. Enter \\\"Me\\\" page and tap to enter \\\"Settings\\\".

\\n

2. Tap to enter \\\"Account and Security\\\".

\\n

3. Tap to enter \\\"Export Account Information\\\".

\\n

4. Tap \\\"Export\\\".

\\n

5. Tap \\\"OK\\\". After receiving the verification code, enter the verification code and tap \\\"OK\\\".

\"},{\"title_color\":\"#333333\",\"content_color\":\"#666666\",\"title\":\"Can I try Imou Protect before I subscribe?\",\"content\":\"

1. Check whether the cleaner is in good contact with the charging pole piece of the dust collection charging dock, and manually lean on the dust collection charging dock to check whether it can be charged.

\\n

2. Check whether there is dust or stains on the charging pole piece of the cleaner and the dust collection charging dock, which may cause poor charging contact. Wipe it with a soft cloth before trying to use it.

\\n

3. Check whether the charging pole pieces of the cleaner and the dust collection charging dock correspond to a horizontal line and whether the charging base is placed horizontally against the wall.

\"},{\"title_color\":\"#333333\",\"content_color\":\"#666666\",\"title\":\"I have several cameras, how do I choose a subscription?\",\"content\":\"

1. Check whether the cleaner starts from the dust collection charging dock when cleaning.

\\n

2. Check whether the dust collection charging dock is located properly (1.5m access in front and 0.5m access at both sides are available).

\\n

3. Check whether the mopping board is mounted properly and in place.

\\n

4. Check whether the mop is attached properly, curl-up of the mop may cause the failure of recharging.

\\n

5. Check whether the left and right walking wheels of the cleaner are stuck by foreign objects, causing the cleaner to run poorly and the cleaner cannot be recharged normally.

\\n

6. Try to use the cleaner again after restarting.

\"},{\"title_color\":\"#333333\",\"content_color\":\"#666666\",\"title\":\"If the camera is broken, what should I do with the subscribed Imou Protect?\",\"content\":\"

1. Check whether the cleaner has been moved or kicked during operation. Do not move or kick the cleaner during use.

\\n

2. Check whether there are thresholds and other areas that cause the cleaner to fail to escape or to escape multiple times, causing the cleaner to map to overlap. Please try to separate the escape area from a virtual wall.

\\n

3. Do not place other sundries on the cleaner when cleaning to avoid blocking the camera to create a map.

\"},{\"title_color\":\"#333333\",\"content_color\":\"#666666\",\"title\":\"If I unbind the camera, what will happen to the Imou Protect I have subscribed to?\",\"content\":\"

1. Check whether the HEPA dust box is blocked by foreign objects such as dust, and try to clean the dust or foreign objects before using the cleaner again.

\\n

2. Check whether the dust box of the cleaner is full of cleaning garbage, and use the cleaner again after cleaning the dust box.

\\n

3. Connect the cleaner to the Internet and use the mobile APP to adjust the suction power of the cleaner.

\\n

4. Try to use the cleaner again after restarting.

\"},{\"title_color\":\"#333333\",\"content_color\":\"#666666\",\"title\":\"What is the difference between the AI Detection provided by Imou Protect and the detection function that comes with the camera? \",\"content\":\"

1. After the global map is established, manually delineate the corresponding restricted area.

\\n

2. Before the map is completely established, avoid using the mopping function.

\\n

3. Keep the dust collection charging dock in an environment with small changes to prevent the cleaner from failing to identify the surrounding environment, clearing the map and rebuilding.

\"},{\"title_color\":\"#333333\",\"content_color\":\"#666666\",\"title\":\"If I already subscribe to Imou Protect, how can I enjoy the newly released benefits? \",\"content\":\"

1. Switch to the original adapter.

\\n

2. Make sure the device is not powered off and is connected continuously during the upgrade process.

\\n

3. If the above operation is invalid, return to the factory for maintenance.

\"},{\"title_color\":\"#333333\",\"content_color\":\"#666666\",\"title\":\"I want to upgrade the Imou Protect service that I have subscribed, how will I be charged?\",\"content\":\"

1. Avoid installing the device in areas with rapid temperature changes such as air conditioners.

\\n

2. Clean the lens and remove obstacles in the field of vision.

\\n

3. Adjust the installation angle to avoid direct strong light.

\"},{\"title_color\":\"#333333\",\"content_color\":\"#666666\",\"title\":\"Do all brands of cameras support Imou Protect?\",\"content\":\"

1. Clean the golden finger with a rubber.

\\n

2. Format the memory card with a PC.

\\n

3. Replace the memory card.

\\n

4. Access the memory card in the camera using other apps like SmartPSS etc.

\"},{\"title_color\":\"#333333\",\"content_color\":\"#666666\",\"title\":\"How to cancel Imou protect plan?\",\"content\":\"

1. Adjust the distance from the monitoring object.

\\n

2. Switch to the original adapter.

\\n

3. Reset the camera and check the parameter settings with imou life app.

\"}],\"title_color\":\"#333333\"},\"model_code\":\"pc-imou-protect-faq\"}","remark":"根据模块[80]构建","createTime":1666922471,"updateTime":1691749204,"deleteStatus":0,"imageUrl":null,"templateCode":null,"modelContent":{"model_code":"pc-imou-protect-faq","body":{"background_color":"#F8F8F8","title_color":"#333333","title":"Frequently Asked Questions","list":[{"title_color":"#333333","content_color":"#666666","title":"How to reselect devices for Imou Protect plan? ","content":"

1. Enter \"Me\" and tap Head Portrait.

2. Tap \"Change\" in the Email part.

3. Check your email and enter the Verification Code.

4. Enter the new email and the Verification Code.

5. Enter the new email to log in.

"},{"title_color":"#333333","content_color":"#666666","title":"What’s the difference between cloud storage and Imou Protect?","content":"

"},{"title_color":"#333333","content_color":"#666666","title":"What will be the impact if I don't subscribe to Imou Protect? ","content":"

1. Tap to enter the \"Device Details\" page, and you can find Local Storage from the Storage Setting.

2. Choose \"Local Storage\" and tap it.

3. Tap \"Format\" so that the storage card will be formatted successfully.

"},{"title_color":"#333333","content_color":"#666666","title":"How do I upgrade the Imou Protect if I already subscribed to cloud storage?","content":"

1. Enter \"Me\" page and tap to enter \"Settings\".

2. Tap to enter \"Account and Security\".

3. Tap to enter \"Export Account Information\".

4. Tap \"Export\".

5. Tap \"OK\". After receiving the verification code, enter the verification code and tap \"OK\".

"},{"title_color":"#333333","content_color":"#666666","title":"Can I try Imou Protect before I subscribe?","content":"

3. Check whether the charging pole pieces of the cleaner and the dust collection charging dock correspond to a horizontal line and whether the charging base is placed horizontally against the wall.

"},{"title_color":"#333333","content_color":"#666666","title":"I have several cameras, how do I choose a subscription?","content":"

1. Check whether the cleaner starts from the dust collection charging dock when cleaning.

2. Check whether the dust collection charging dock is located properly (1.5m access in front and 0.5m access at both sides are available).

3. Check whether the mopping board is mounted properly and in place.

4. Check whether the mop is attached properly, curl-up of the mop may cause the failure of recharging.

5. Check whether the left and right walking wheels of the cleaner are stuck by foreign objects, causing the cleaner to run poorly and the cleaner cannot be recharged normally.

6. Try to use the cleaner again after restarting.

"},{"title_color":"#333333","content_color":"#666666","title":"If the camera is broken, what should I do with the subscribed Imou Protect?","content":"

1. Check whether the cleaner has been moved or kicked during operation. Do not move or kick the cleaner during use.

3. Do not place other sundries on the cleaner when cleaning to avoid blocking the camera to create a map.

"},{"title_color":"#333333","content_color":"#666666","title":"If I unbind the camera, what will happen to the Imou Protect I have subscribed to?","content":"

1. Check whether the HEPA dust box is blocked by foreign objects such as dust, and try to clean the dust or foreign objects before using the cleaner again.

2. Check whether the dust box of the cleaner is full of cleaning garbage, and use the cleaner again after cleaning the dust box.

3. Connect the cleaner to the Internet and use the mobile APP to adjust the suction power of the cleaner.

4. Try to use the cleaner again after restarting.

"},{"title_color":"#333333","content_color":"#666666","title":"What is the difference between the AI Detection provided by Imou Protect and the detection function that comes with the camera? ","content":"

1. After the global map is established, manually delineate the corresponding restricted area.

2. Before the map is completely established, avoid using the mopping function.

3. Keep the dust collection charging dock in an environment with small changes to prevent the cleaner from failing to identify the surrounding environment, clearing the map and rebuilding.

"},{"title_color":"#333333","content_color":"#666666","title":"If I already subscribe to Imou Protect, how can I enjoy the newly released benefits? ","content":"

1. Switch to the original adapter.

2. Make sure the device is not powered off and is connected continuously during the upgrade process.

3. If the above operation is invalid, return to the factory for maintenance.

"},{"title_color":"#333333","content_color":"#666666","title":"I want to upgrade the Imou Protect service that I have subscribed, how will I be charged?","content":"

1. Avoid installing the device in areas with rapid temperature changes such as air conditioners.

2. Clean the lens and remove obstacles in the field of vision.

3. Adjust the installation angle to avoid direct strong light.

"},{"title_color":"#333333","content_color":"#666666","title":"Do all brands of cameras support Imou Protect?","content":"

1. Clean the golden finger with a rubber.

2. Format the memory card with a PC.

3. Replace the memory card.

4. Access the memory card in the camera using other apps like SmartPSS etc.

"},{"title_color":"#333333","content_color":"#666666","title":"How to cancel Imou protect plan?","content":"

1. Adjust the distance from the monitoring object.

2. Switch to the original adapter.

3. Reset the camera and check the parameter settings with imou life app.

"}]}},"modelClassTitleName":null},{"id":248,"sort":8,"status":1,"pid":0,"type":0,"langCode":"en","fontAlign":"left","dataString":"default","channelType":"0","modelType":"1","modelClassId":"8","modelName":"pc-imou-protect-annotation","modelNameCn":null,"modelCode":"pc-imou-protect-annotation","imageId":1855,"content":"{\"model_code\":\"pc-imou-protect-annotation\",\"body\":{\"background_color\":\"#F8F8F8\",\"list\":[{\"title\":\"The Imou cloud server has an arithmetic power of 130T, and the average built-in chip in devices has an arithmetic power of 0.5T. This data is laboratory data only, actual usage may be related to the product and network conditions.\",\"title_color\":\"#333333\",\"sort\":\"1\"},{\"title\":\"The maximum number of people is related to the plan you purchased.\",\"title_color\":\"#333333\",\"sort\":\"2\"},{\"title\":\"ISO 27001, ISO 27017, ISO 27018, and ISO 27701 are international standards developed by the International Organization for Standardization for cloud services and information security management. IoT Service Privacy Protection is a test offered by TÜV Rheinland Germany to protect the privacy of customers. CSA STAR Certification is an assurance framework, that enables cloud service providers to embed cloud-specific security controls.\",\"title_color\":\"#333333\",\"sort\":\"3\"},{\"title\":\"This feature will integrate recordings triggered by AI detection into short videos, Imou Life app will automatically send notifications to your phone, or you can find the entry for this feature in the security report module, this function can only play back the recording of the day.\",\"title_color\":\"#333333\",\"sort\":\"4\"}]}}","remark":"根据模块[82]构建","createTime":1666922546,"updateTime":1668647597,"deleteStatus":0,"imageUrl":null,"templateCode":null,"modelContent":{"model_code":"pc-imou-protect-annotation","body":{"background_color":"#F8F8F8","list":[{"title_color":"#333333","sort":"1","title":"The Imou cloud server has an arithmetic power of 130T, and the average built-in chip in devices has an arithmetic power of 0.5T. This data is laboratory data only, actual usage may be related to the product and network conditions."},{"title_color":"#333333","sort":"2","title":"The maximum number of people is related to the plan you purchased."},{"title_color":"#333333","sort":"3","title":"ISO 27001, ISO 27017, ISO 27018, and ISO 27701 are international standards developed by the International Organization for Standardization for cloud services and information security management. IoT Service Privacy Protection is a test offered by TÜV Rheinland Germany to protect the privacy of customers. CSA STAR Certification is an assurance framework, that enables cloud service providers to embed cloud-specific security controls."},{"title_color":"#333333","sort":"4","title":"This feature will integrate recordings triggered by AI detection into short videos, Imou Life app will automatically send notifications to your phone, or you can find the entry for this feature in the security report module, this function can only play back the recording of the day."}]}},"modelClassTitleName":null}]}}