Privacy Policy


Imou Privacy Policy

Last modified: 2020-01-19

 

Introduction

This Imou Privacy Policy describes the types of information, including but not limited to personal data, we may collect from you or that you may provide when you interact with us, use our application, and/or products or services in relation to Imou or when you visit our website www.imoulife.com (“website”), including any subdomains and any content, functionality and services offered on, by or through it or them, or any other websites, e-mails, applications that link to this Privacy Policy (collectively referred to as “Services”), all of them provided by Hangzhou Huacheng Network Technology Co.,Ltd (“Huacheng”, “Imou”, “we”, “us”, or “our”), acting as a data controller. This Privacy Policy also describes how we collect, use, maintain, share, protect, disclose or otherwise process that information. Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it.

 

“Personal Data” as in this Imou Privacy Policy shall mean any information that identifies you or can, identify you directly or indirectly, in particular if in combination with another identifier of you.

 

This Privacy Policy includes the following contents:

1. Information We Collect About You, Purposes  of Processing and Legal Grounds

2. Children under the Age of 16

3. How long do we store your personal data  for

4. Information Sharing

5. Data Security Measures

6. Third Party Suppliers and Their Services

7. International Transfers

8. Your Rights

9. Changes to Our Privacy Policy 

10. Contact Information

 

1. Information We Collect About You, Purposes of Processing and Legal Grounds

We collect several types of information from and about users of our Services, including information that you directly provide to us and it identifies you personally, such as, without limitation, name, postal address, e-mail address and telephone number.

 

We may also automatically collect certain information as you navigate through the website or use our Services, such as usage details, equipment profiles and IP addresses, by means of cookies, web beacons and other tracking technologies.

 

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. We try to ensure that we only collect and hold personal data that we need for the services and products we are offering to you. Therefore, unless otherwise indicated in the table below, the provision of personal data is a requirement for us to enter into a contract with you or fulfill our contractual obligations. In case that you choose not to provide certain information, you might not be able to take advantage of our services in full or partially.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

 


Activity                

Type of data                  

Processing purposes                

Lawful basis for processing                 

A. Purchase of Imou Devices                

When you purchase Imou devices   through third-party’s platforms                

Buyer’s   name; recipient’s name; shipping address; source of order; details on the   products you ordered

To process and deliver your order and   communicate with you if needed

Performance of   contract

B. Use of Imou App, Devices and Cloud                

1a. When you sign up with Imou App   for the first time

Email address; telephone number (only of customers who sign up with Imou App   via their telephone number); country or region you choose; nickname you use; password   (encrypted); profile photo (if uploaded); your nickname and profile photo on   a third party platform when you choose to log in to Imou App with other app   account such as Facebook

To allow us complete your   registration, communicate with you and administer your account. Profile photo   can be uploaded on a voluntary basis if you desire to have a more   personalized account, omission to do so, does not affect the running of Imou   App  

Performance of contract for Imou   Registration Agreement and legitimate interests to maintain our contractual   relationship with you, provide you with services in accordance with the legal   requirements of the country/region you have chosen, allow you enjoy the   services features as described in the user guide , keep our products updated   and relevant, to develop our business and ensure security of products and that   your use of our products are in compliance with the accepted terms and   conditions

 

1b. When you change the details you   used for registration

If you choose to change any of the   above information, the new entries will be collected in replacement of the old   ones.

To allow the changes you have   requested for. Refusing to provide such information may   only result in your being unable to use this function, but does not affect   your normal use of Imou App’s other functions

2. When you log in and use our services

Apart from the information mentioned   under item 1, we process data related to the terminal (such as your smartphone)   you use to log in, like GPS, terminal’s operating system, model and its   unique identifier

To offer our services to you,   maintain our services’ normal operations, optimize our services and secure   the safety of your account

3. When you add device (on the Device interface, you can view   and add devices like IP cameras, storage devices, and doorbells, to Imou App)

Device   SN; Device model; wifi info; Device Name; Device password (encrypted); device   time zone and DST status on/off

To process your request to add a   device to your account and allow configuration of your device. Refusing to provide such information may only result in   your being unable to use this function, but does not affect your normal use   of Imou’s other functions.

4. When you use Live View function   which provides you a real-time video display

Device   SN; Device IP; Device Port Information; Video Stream

To provide you with the basic   services of video display through Imou App

5. When you use Playback and Video   Recording functions

Device   SN, Device’s Channel ID, Record Files Path

To store your history record and   allow you view  it

6. When you activate and configure   the settings of the added device such as IP camera, doorbell and storage   device

Mac address; IP address; Device SN; Device model; Device   firmware version; Country information (via IP address); Device location (via   IP); Date of device register; Device channel information; Device   offline/online status; Device configuration information

To allow activation of your Imou   device and its registration with our server

7. When you set device name and cover   image

Cover   image; Device name; Channel information; Device model; Device SN

You can set device name, change cover image, and view channel   name, device model and SN. The processing of such information is needed for   us to allow the changes you have required for and to inform you about the details   of the device added on your Imou account. Refusing to provide such information may only result in   your being unable to use this function, but does not affect your normal use   of Imou App’s other functions.                

 

8. When you enter device password or   use the reset function

Device SN; password (encrypted)

To allow you enhance the security of   your device by adding a password or reset your password. Refusing to provide such information may only result in   your being unable to use this function, but does not affect your normal use   of Imou’s other functions.

9. When you use Device Share function

Device   SN; Email and (or) telephone number of the   other user you share your device with

To allow you the sharing of your   device with another user of Imou App as requested by you. Refusing to provide such information may only result in   your being unable to use this function, but does not affect your normal use   of Imou’s other functions.

10. When   you use Delete Device function

Device SN; Email   and (or) telephone number (only of customers who sign   up with Imou App via their telephone number).

To allow the removal of the device from   your account on Imou App and matched accessory as you requested us for. Refusing to provide such information may only result in   your being unable to use this function, but does not affect your normal use   of Imou’s other functions.

11. When you receive notification

Device   SN; Push notice ID/alarm snapshot

To send you alarm notifications and   provide you the services you have requested us for

12. When   you use Imou App’s cloud services to extend your storage capability

Device   SN; messages and video record; Device channel information

To allow you use of the cloud storage   service (either free or added value version). Refusing to provide such information may only result in   your being unable to use this function, but does not affect your normal use   of Imou’s other functions.

13. When   you buy cloud storage plan or redeem gift card

Details   of the purchased cloud storage plan; payment method; order date; email

To process your order and invoice you   for the purposes of cloud storage plan

14. When you transfer your cloud   storage plan                

Device   name the plan is transferred from; device name the plan is transferred to;   plan information

To transfer the activated cloud   service to a specific device added to your account. Refusing to provide such information may only result in   your being unable to use the user experience program, but does not affect   your normal use of Imou’s other functions.

15. When you use User Experience Plan   function                

Browsing history & clicking behavior

When you enable user experience plan, you give us consent to   collect such information and help us improve our products and services and   analyse your usage of different functions. Refusing to provide such information may only result in   your being unable to use the user experience program, but does not affect   your normal use of Imou App’s other functions.

Consent

16. When you communicate with us   through email or Feedback function                

Content   of your communication with us

To communicate with you, provide you with information you   request about us, answer your questions or handle your complaints

Our legitimate interests to   communicate with you and reply your inquiries/comments

17. When you   de-register from Imou App and cease to use Imou device and our service                

Your telephone number (only of customers who sign up with Imou App via their telephone number),  and (or) Email.

To   allow us to complete your deregistration,   and to delete all your personal   data collected by us during the period of your use of Imou App.

C. When you take part in our marketing activities                

When you take part in our marketing   activities happening either offline or online, including but not limited to   exhibitions, prize draws, competition or surveys                

Name; email;   telephone; location; your feedback and replies to a survey (if applicable);   profile details on a third party platform (if you choose this way for   registration)

 

To register your interest to our   products and services

 

Consent

To communicate with you and inform   you about the progress and result (if applicable) of the marketing activity   you have opted in for

 

Consent

To ask you to leave a review or take   a survey

Legitimate interests to improve our   services and understand better customers’ needs

To inform you about similar events if   you have opted-in for this

Consent

When you take part in our marketing   activities happening   offline,   including but not limited to exhibitions, prize draws, competition or surveys                

Photographs   or videos taken during the event

To promote our activity and event

Legitimate interests to promote our   business products and services

D. When you request after-sales services                

1. When you register with our RMA   platform                

Name;   Email or third party account that you use for registration; country; password   (encrypted); language

Assist you completing Imou   registration and protect your Imou account security

Performance of contract for provision   of after sales services;

Legitimate interests to provide you   better services and facilitate the exercise of your rights to after sales   services.

2. When you submit an RMA request   through the APP, website or our third party hotline                

Device   model; SN of the device; MAC address, IP address; details indicated on the   evidence of purchase;

Telephone;   address for return of the device after repair and details of recipient;   details for the return of devices and tracking number

Receive and deal with your request   for after sales services;

 

Performance of contract for provision   of after sales services or adherence to legal obligation we might have in   regard to consumers’ guarantee.

 

Recommend you the nearest repair   center (if applicable);

 

Send the device after repair to the   recipient and address indicated by you

 

Communicate with you for any   clarifications we or you might need

Legitimate interests to clarify your   request and improve our services

Ask you for feedback and the degree   of your satisfaction for our services

3. When you reset your password

SN of the device; MAC address; email

To assist you with resetting your   password and proceed with the modifications you have requested for

Legitimate interests to provide   adequate services

E. When you use our website                

1. When you subscribe for newsletter                

Email address

To send you newsletters, promotions   or other marketing communications, including invitations to our exhibitions.

Consent

2. When you use our website                

Technical   details

Usage behaviour

(More   info on Cookies statement)

To use analytics to improve our   website, products/services, marketing, customer relationships and   experiences, and to administer and protect our websites

Legitimate interests to define types   of customers for our products and services, to keep our website updated and   relevant, to develop our business and ensure security of our website. 

F. Other uses of your information                

We use   the information we collect to provide or improve services provided by us, our   partners, or other trusted third-party vendors, such as providing,   evaluating, improving, or upgrading services; participating in market   research activities related to our services, developing new services,   providing customer support, etc. To improve the services, we may also analyze   product usage, but these statistics will not include any of your identifiable   personal information

Performance of contract and   legitimate interests to keep our services updated and improve them

We use   your contact details to communicate with you, provide you with information   you request about us, answer your questions or when we handle your   complaints. We might use these details to send important   notifications to you, such as changes in our relevant   terms, conditions and policies. Since this information is very important for   you to communicate with us, it is suggested that you receive and read such   information

 

Performance of contract and legitimate   interests to administer the contractual relationship with you

We may be   required by law to collect and share your identifying information and   personal data with public or governmental organizations for the purpose of   compliance with the law, a court order, or to respond to any government or   regulatory request.

 

Compliance with a legal obligation

 

You also may provide information to be published or displayed (hereinafter, “posted”) on public areas of our website, or transmitted to other users of our services or third parties (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. We cannot control the actions of other users of our services with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

 

Information We Collect Through Automatic Data Collection Technologies

Our website and apps use cookies and similar technologies. We use functional cookies to ensure that our website and services operate properly and analytical cookies to make your user experience optimal. Third-party cookies may collect data outside our websites as well. As you navigate through and interact with the website and our services, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, traffic data, logs and other communication data. You can find more information on our Cookie Statement. 

Our Privacy Policy does not cover the use of cookies by others, including, without limitation, our partners, affiliates, tracking utility company and service providers. We do not have access or control over these cookies.

 

2. Children under the Age of 16

Our websites are not generally targeted at children under 16 years of age. No one under age 16 should provide any personal data to or on our Services. We do not knowingly collect personal data from children under 16.

COOKIE STATEMENT

We make use of cookies, JavaScript and other technologies (“cookies”) when you visit our website Imoulife.com. The next time you visit our website, some of these cookies ensure that your device is recognized.

 

1. What are cookies?

A cookie is a small text file that a website saves your computer or mobile device when you visit the site.

 

2. Which cookies we store and why

Our website uses functional cookies to ensure that it operates properly and analytical cookies to make your user experience optimal. 

 

Functional cookies

These cookies are necessary for basic site functionalities and are therefore set when you visit our websites. These cookies remember your preferences as you use our websites. For example, if any of our websites requires you to register so that you can receive the relevant services, after registration, first-party cookies are used which keep your email stored for a certain period of time, so that you can save time from setting or entering them whenever you come back to the site or move from one page to another. More specifically we use these functional cookies in specific:  

Functional Cookies
 Name Domain Purpose Expiration period
  _scfc www.Imoulife.com Token for form submission 2 hours
 boc_session_site Remember user name, and log off time
 expUrl Record the domain before registration
 imgcde Picture verification code


Analytical cookies

The cookies are used to collect information about the way in which visitors use Dahua websites, including information about the pages most visited and the number of error messages displayed, which helps us to create reports on the visibility of our webpages so that we can constantly improve our website. These cookies help Dahua to improve its websites and to make your browsing experience more friendly and pleasant. 


Here are the specifics on the analytical cookies:

Analytical Cookies
 Name Domain Purpose Expiration period
 Google Analytics (_ga and _gid) .Imoulife.com Clicking behavior, time spent on website, distinguishes each visitor 2 years
 Clicky ( _jsuid) .Imoulife.com Track visitor’s movement across various domains 18 years


3.  Control the cookies we store and access

If you would like to revoke consent, you can adjust your browser settings to delete our or third-party cookies. You can also adjust your browser settings to prevent websites from setting cookies or third-party cookies altogether. If you prevent us from setting specific cookies, you may find that some functions are not available or that certain parts of the website will not load. Find out how to adjust the settings for different browsers:

·         Chrome

·         Firefox

·         Internet Explorer

·         Safari


4.  Questions?

If you have any questions regarding the use of your information, please contact us at any time at service.global@imoulife.com.

 

This statement was last updated on 3/6/2018