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We gathered the best of our product experts’ knowledge to make sure we answer all of your questions.
Bind and Add
Connection and Preview
Account and Password
Storage and Playback
How far back can I watch recorded videos with the Cloud Storage plan?
With the Cloud Storage plan, you can watch any video recorded in the past 3 days when you sign up for a 3-day plan, and the past 7 days when you sign up for a 7-day plan, and so on. For example, if you buy a 7 day monthly storage plan on April 1st, it will expire on May 1st and stop any recording. And you can only view the most recent 7 days video
How do I set up cloud storage?
(1) On the Device interface, tap , tap the check box of the service type that you want to buy, tap Buy, and then follow the onscreen instructions to complete the purchse. After the Cloud service is purchased, the turns to . (2) You will need to enable your alarms on your device. Using Motion Detection as an example, the event should be enabled in the device settings. Alarms are usually enabled by default in the Imou Life app. (3) To receive notifications from the Imou Life app, you must enable Imou Notifications via “Settings”->” Notifications” on your smartphone settings, and “Me”-> “Settings”-> “Notice” on the Imou Life app. (4) Make sure you have a high-speed internet connection (1.5Mbps+) Note: Video is recorded on alarm events and in SD quality - there is no storage limitation.
How do I buy cloud storage for multiple cameras?
If you own four cameras and would like to subscribe cloud storage for every camera, you need to purchase a subscription for each camera.
Cloud Storage Requirements
(1) High-speed internet connection (1.5Mbps+). (2) For iOS, the system version should be 9.0 or above. For Android, the system version should be 5.0 or above.(3) Make sure that your camera has the latest firmware, which can be updated via the Imou Life app.
If my Wi-Fi password changes, what do I need to do?
(1) If your camera is still online via an Ethernet connection, you can log in to the Imou Life app and change the Wi-Fi configuration via Device Settings. (2) Please reset your camera and follow the configuration process.